About Us

Who we are and what we do

Adendorff Machinery Mart sources quality equipment from all over the globe to bring you a diverse range of tools at competitive prices. We provide everything from construction, engineering, welding, garage, and woodworking equipment to larger pieces of machinery, such as generators and air compressors. In bringing customers the ultimate tool haven, we supply hand, household, air, and power tools.

Great quality products and supplying excellent service to customers are imperative. It is also essential to ensure that processes are in place for exceptional interaction throughout the business and to create a strong staffing group that would secure a company that competes with world markets.

As a trusted and reputable brand, we have remained competitive over the years because of our mission to offer exceptional quality products and superb customer service. This dedication has allowed us to establish 28 branches nationwide, providing efficient and informative service to our customers every step of the way. Our commitment to uphold quality, both in terms of our products and our customer service, at equally affordable prices, has allowed us to build relationships with customers from all backgrounds. Today, Adendorff is a familiar favourite amongst professionals, small businesses, and hobbyists alike.

A Customer-Forward Company

We pride ourselves at Adendorff for being a customer-forward company in many respects. Not only do we aim to provide customers with a wide range of first-rate products, but we also aim to equip with them with the tools to make the most informed choice for their purchase. Our website seeks to provide adequate information to those who prefer to shop online by way of our product descriptions and insightful blog posts. Equally, our in-store personnel are well-trained to assist you in making the purchase that is right for you. With thousands of products to choose from, we don’t want to leave our customers in the dark. We believe that when our customers leave our stores, they will be more informed than when they arrived.

But we don’t stop there – assisting our customers in choosing the right product is only one part of our mission. We also want to provide them with the necessary information about maintenance and usage instructions to promote a successful long-term relationship. This commitment extends to after-sale service, and hands-on help with repairs and replacements. At Adendorff, we believe that our customers are not simply making a purchase, but rather, they are making an investment. When customers purchase a product from us, they are investing in themselves, their homes, their businesses, or their projects. As such, we endeavour to provide superior customer satisfaction to make this investment as valuable as possible.

Staff-Forward, too

As much as we believe in investing in our customers to enable them to invest in themselves, we also consider our staff to be an investment. We view our company as an opportunity for self-betterment for all who work with us. We understand that our staff is integral to our mission to foster the kind of customer satisfaction we intend to achieve. As such, we aim to produce well-rounded staff through investing in their training and skills. We place a large emphasis on accredited in-house training, mentorship and self-study to enable our staff to invest in their own development and support the needs of our customers. Our representatives take pride in knowing that they help our customers make the most suitable choices.

This has allowed us to maintain a strong, team-orientated workforce that deals with customers in a professional and knowledgeable manner. The safe and enjoyable working environment that we have created is illustrated by the fact that the average time for the total length of service for one of our Branch Managers is over 8 years. At Adendorff, we acknowledge that careers are not just about financial benefit. Most people, on average, spend more time at their workplace than they spend awake at home. Thus, we seek to ensure that all our employees are catered for, their voices are heard and their experience with us is positive.

Not only do we provide training and support to our staff, but we also give them the opportunity for growth and provide security, as a stable company with a long track record in the industry. In return, our staff perform their functions with pride, purpose, and commendable work ethic.

A word from our Human Resource Department

“Our belief in that our valued staff are the reason why we are so successful; has been the driving force for creating a Training Department focused on providing accredited and other in-house training across our 28 branches to further develop and empower our staff to create a stronger, better-skilled workforce that will enable us to better serve our valuable customer.

We, therefore, aim to enhance our Career Development Model of continuing to provide training, allowing for self-study and ensuring that a coach/mentor is introduced in each department, competent to assist employees and exposing employees to various situations to gain experience in developing their careers.”

If you want to know more, check out our content on YouTube!

Click Here!